Greetings Russ,
We are sorry to hear you had an issue with our minifigure stand. We want to let you know that if you ever have any issues with any of our products, you can always feel free to reach out to us directly and we will work to resolve the problem with you and make it right.
In regards to your stand, if you could please provide us with any photos and/or video of the issue, we would greatly appreciate it, as it could help us identify what may have gone wrong in the production of the stand. Sometimes because of the way the lasers cut, there is a possibility that the studs fit better on the other side of the stand. But sometimes mistakes happen and cuts don't happen correctly, and you may have received a rare defective item. Either way, we would be more than happy to send you a replacement stand at no cost to you if you would like!
Please reach out to us at contact@brickcessories.com and we will be happy to work with you to figure out the best possible solution to this problem.
We hope to hear from you soon.
Regards,
Daniel
Customer Service
Brickcessories
