Greetings Jennifer,
We're sorry to hear you had a frustrating and difficult experience with our birch basket. We appreciate the effort you put into making it work, but we also want you to be able to fully enjoy our product and proudly display it. So with that in mind, we would be happy to offer you a pre-built basket so that you enjoy the product without having to worry about the process of building it. If you are interested in this, please reach out to us at contact@brickcessories.com and we will work together from there to resolve this issue for you.
We look forward to hearing back from you.
Regards,
Daniel
Customer Service
Brickcessories